EOHHS Virtual Gateway Login for Providers 2024 Guide

Virtual Gateway Login for Providers: How providers can access their account on the Massachusetts EOHHS portal. How providers can register a new account on the EOHHS Virtual Gateway portal.

Check all the important information and latest updates about the provider’s account access, registration, and account recovery process. Please check the step-by-step process below.

The Virtual Gateway portal is a digital initiative started by the Executive Office of Health and Human Services (EOHHS). It’s an online platform where providers can access essential government services and benefits. This way providers get access to easy and convenient communication with the government and other agencies and provide benefits to citizens in a more effective way.

Let’s check out how providers can log in to the EOHHS Virtual Gateway account.

What is EOHHS?

The Executive Office of Health and Human Services is responsible for managing the health and medical-related services, treatment, support, and benefits-related services and information. It is responsible for managing the health care of the most vulnerable children, youth, adults, and elders.

It allows providers to access medical and behavioral health care, substance use disorder treatment, long-term services, and support. EOHHS also provides nutritional and financial benefits to those with low incomes. Employment, housing, and other services are available for adults and disabled persons.

EOHHS is comprised of 11 agencies as mentioned below.

  1. MassHealth
  2. Department of Public Health
  3. Massachusetts Department of Mental Health
  4. Department of Transitional Assistance
  5. Massachusetts Department of Children & Families
  6. Department of Developmental Services
  7. Department of Youth Services
  8. Massachusetts Commission for the Blind
  9. Massachusetts Rehabilitation Commission
  10. Massachusetts Commission for the Deaf and Hard of Hearing
  11. Office for Refugees and Immigrants
  12. Executive Office of Elder Affairs
  13. Massachusetts Long-Term Care Ombudsman Program

Virtual Gateway Services for Providers

Virtual Gateway Login for Providers

Before accessing the virtual gateway account, all providers must follow the below-mentioned login requirements.

Login requirements for Providers to access Virtual Gateway

  • The organization where the provider is working must be registered with the Virtual Gateway.
  • The organization administrator must have created the individual provider user account.
  • The provider must have a user ID and password.
  • A secure web browser must be installed on a secure device to access the provider’s account.
  • Good Internet connectivity must be available.

Providers Login Process

Providers can access the Virtual Account with the help of the below steps.

  1. Visit the Massachusetts state website https://www.mass.gov/.
  2. Click the Log In link in the top right corner.
  3. A sub-menu will appear including a few links.
  4. Click the Virtual Gateway link.
  5. On the next screen, click the Proceed button to open the Virtual Gateway Login page.
  6. On the login page, enter the user ID and password of the provider’s account.
  7. Click the Sign In button to access the provider account.

Additional resources:

You may also access additional providers’ resources below.

How to reset the Provider login password?

In order to reset your password, you must remember your username. If you forgot your username also then call the virtual gateway customer service number and recover your username first. You can not reset your password without your username.

  • Visit the Provider login page on Virtual Gateway.
  • Click the Forgot Password link.
  • Enter your Username and on the next screen.
  • Press the Submit button.
  • Answer the security questions that you have set up with the first login.
  • If your answers are correct then you will receive an email including a temporary password.
  • Again open the Virtual Gateway provider login page.
  • Enter your user ID and temporary password.
  • After that, create a new password for your account.

Virtual Gateway Helpline

If you are a provider and getting issues related to your Virtual Gateway account such as not being able to log in, wrong username or password, or not being able to register an account then please call 1-800-421-0938 or 617-847-6578 (TTY) phone number.

Virtual Gateway Provider Login Highlights:

Article nameVirtual Gateway Provider Login
Accessible throughVirtual Gateway
Managed byExecutive Office of Health and Human Services (EOHHS)
Participating AgenciesVarious healthcare providers in Massachusetts
ObjectiveTo provider provider-specific services
BeneficiaryAll providers registered with EOHHS
Access modeOnline
Official websitesso.hhs.state.ma.us


The Virtual Gateway login for providers is a very important platform that offers many useful services to providers. Providers can take care of citizens’ health in a more efficient way by using the Virtual Gateway services. Providers can also access streamlined services and processes to enhance their healthcare productivity.

If you are a provider and want to take advantage of the provider resources available on the Virtual Gateway then please sign up on the virtual gateway or ask your administrator to create a new user account.

Finally, thanks for reading this article.

Leave a Comment